PTP

95% of Key Performance Indicators Fail to focus on the customer

Do you know whether your KPIs are organizationally focused or customer focused?
Learn How Leading Organizations Align KPIs 

  • Use a customer intelligence framework to gain organizational alignmenton KPIs

  • Bring ROI to CX solution implementations

  • Create KPIs that allow you to make changes to improve CX

  • Pressure test your KPIs: Learn which KPIs are customer focused and which are internally focused