Everyone knows that the digital transformation in the contact center is inevitable, and the mission to get there is becoming more urgent.
While you can more easily move to cloud and add sought-after capabilities like artificial intelligence, bots, and new desktop tools, how does this affect how you actually interact with your customers? How does it impact the customer experience?
Chris Bauserman, VP of Product Marketing at NICE InContact and Andy Middleton, Senior CX Consultant at PTP shared current trends, metrics, and case studies on how to move your contact center to the cloud while keeping the focus on your customers.
At PTP, we’ve been helping the world’s top brands get the most out of their contact center solutions for over 20 years. We bring a wealth of ideas, experience and knowledge, building out modern contact centers, integrating with CRM systems, and improving the customer experience.
Contact us for a free assessment of your contact center environment. We’d love to help.