Chatbots: How to Create for the Best Customer Experience

Chatbots are becoming a necessity for many organizations. A recent report from Grand View Research predicts the chatbot market will rise to $1.25 billion by 2025.

And Gartner states that by 2021, more than 50% of enterprises will spend more per year on chatbot creation than on traditional mobile app development.

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The Rise of the Chatbot

10 Metrics That Matter in Customer Experience eBook

If you’re looking to invest in chatbot technology, then you should read this first. PTP’s Martha Senturia has put together a customer-centric view of the best practices and elements to consider when creating chatbots.

Download this free ebook to learn:

  • How chatbots and Artificial Intelligence work together
  • Best practices for creating and localizing chatbots
  • Tips to consider when investing