Your Channel Strategy Makes a Huge Difference
Emerging channels like chatbots, virtual cognitive agents, and voice assistants are gaining usage as customer expectations change.
But how do you know which ones to invest in? Which ones to keep? And which ones will make the biggest impact to customer satisfaction?
Based on extensive research, we put together an infographic that helps answer some of those questions and provides a framework to develop the right strategy. You can check it out below or download for later.