Understanding Emerging Channels: How to Deliver Great CX

Session Participant Input

Your Channel Strategy Makes a Huge Difference

Emerging channels like chatbots, virtual cognitive agents, and voice assistants are gaining usage as customer expectations change.

But how do you know which ones to invest in? Which ones to keep? And which ones will make the biggest impact to customer satisfaction?

Based on extensive research, we put together an infographic that helps answer some of those questions and provides a framework to develop the right strategy. You can check it out below or download for later. 

To get more even detail, read our blog post on the topic. 

Download Infographic

Want to learn more?

At PTP, we focus exclusively on the customer experience and everything that impacts it. Our experienced consultants and engineers helped a number of top brands design and implement ways to better know their customers. 

Contact us to find out how we can help you do the same.