Human Vs. Machine: The Right Blend of AI and Human Interaction

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The Rise of the Machine

Humans vs. Machine: Finding the Right Blend of Artificial Intelligence and Human Interaction in Customer Experience

Artificial Intelligence (AI) in the contact center is a hot topic. Gartner predicts that by 2022, AI is expected to drive $3.9 trillion in business value. Who wouldn’t want those savings!

AI is uniquely suited for contact center applications, but what is the right blend between automation and the human touch? How do you avoid annoying or losing customers?

If you’re looking to invest in AI technology - or even get more out of what you currently use - then you should read this first. PTP has developed a pragmatic approach to finding the right balance of AI in the contact center. An approach that will increase efficiency while making your customers happy.

Download this free ebook to learn:

  • The trending applications in AI
  • How you can blend AI and human interaction to enhance your CX
  • Applying AI in the contact center
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Want to Learn More About Improving Customer Experience?

Visit our resources page to get more how-to articles for improving CX,
as well as a list of the top 12 contact center metrics.