Our Offer to Help
The COVID-19 pandemic and related financial strain has created a significant and sudden increase in customer inquiries and applications for banks and lenders. PTP can help you manage increased interaction volumes across voice and digital channels, while maintaining high levels of customer service through this crisis.
To do our part during this crisis, we are offering a Free Readiness Assessment. As an objective partner, we will evaluate your current environment and make detailed recommendations.
The free assessment delivers customized recommendations on how to:
- Connect front-office and back-office employees and processes
- Manage customer and employee frustration
- Balance volumes to improve wait times
- Optimize your workforce
- Provide remote workers with access to tools
- Understand customer and employee needs and expectations
We look forward to helping you reduce risk and deliver the best possible customer experience during this challenging time. If you have questions, please email Chris Temper at christopher.temper@ptpinc.com, or call direct at: 617-538-6087.