Customer Service / Experience Assessment Request

Thank you for your interest in receiving a free assessment of your current customer service environment. We just need a little information before setting up your assessment. Please complete the brief form below and we will follow up right away.

First Name

Last Name

Title

Organization

Contact Center Solution Please list which solution(s) or software you are using, i.e. Genesys, Avaya, Callminer, etc.

When was the solution installed? If not known, you can estimate the timeframe

How many contact centers (locations) do you have? If not know, you can estimate the total number

How many agents do you have? If not know, you can estimate the total number

Comments

How Your Free Assessment Works and What You Will Receive

Initial Call: After completing the form, a PTP representative will reach out to schedule a quick call to better understand your current environment. This 15-minute phone call is to gather some additional information that will be helpful to our engineers.
Assessment Review: We will schedule an hour-long conference call assessment review. Please feel free to invite any individuals in your organization who can help provide more detail. The call can cover any specific element of your customer outreach (including your CRM solution, Contact Center technology, customer journey mapping, etc.) and act as a way for our engineers to gather the details necessary to offer a valuable assessment.
Assessment Delivery: After the call, we will compile a high level assessment and offer recommendations for moving forward to meet your specific goals.

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