Self-service Strategy: Before, During and
After a Crisis

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Preparing for, and Embracing the “New Normal”

According to tech analyst, Gartner, by 2023, more than 60% of all customer service engagements will be delivered via digital and web self-serve channels, up from 23% in 2019. And given the current crisis, this could jump even further.

PayPal’s Brent Sparks and PTP’s Crystal Collier walk through what’s changing in the contact center, how to move forward, and how your customer self-service strategy needs to change.

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We Can Help

At PTP, we’ve been helping the world’s top brands get the most out of their contact center solutions for over 20 years. We bring a wealth of ideas, experience and knowledge, building out modern contact centers, integrating with CRM systems, and improving the customer experience.

PTP has helped a number of top brands design and implement ways to better know their customers.

Contact us for a free assessment of your contact center environment. We’d love to help.