Voice User Interface Design: 5 Solutions that Keep Customers Happy

Most companies need an IVR to handle incoming customer support and service calls. But many of the out-of-box solutions aren’t appropriately designed to meet your unique needs, nor your customer’s. So they wait. They hang up. They go somewhere else.

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Your Customers Don’t Like to Wait

User interface design isn’t limited to websites. There is an art and science behind designing voice interfaces that will decrease hold times, wait queues and customer frustration. This guide lays out 5 solutions to keep your customers happy.

Download this free white paper to learn:

  • The difference between perceived and actual wait times
  • Strategies in voice user interface (VUI) design that improve customer perception
  • How other organizations have improved customer experience with better design

We Can Help

At PTP, we’ve been helping the world’s top brands get the most out of their contact center solutions for over 20 years. We bring a wealth of ideas, experience and knowledge, building out modern contact centers, integrating with CRM systems, and improving the customer experience.

Contact us for a free assessment of your contact center environment. We’d love to help.